Throughout the Coronavirus pandemic, we’ve put the health of our passengers, teams and the communities we serve at the forefront of everything we do.
Below you’ll find our latest service status, details of the safety measures we’ve put in place, and our Booking Pledge so you can book ahead with confidence.
Latest Service Status (Updated 9/7/21)
We are delighted to have resumed flights between Penzance and the Isles of Scilly. Before you fly, we’d ask you to read through our Coronavirus travel information below so you know what to expect.
As one of the gateways to the Isles of Scilly, we take our responsibility to our passengers, staff and island community seriously. For that reason, face coverings will continue to be mandatory throughout your journey with us until further notice, including after 19th July.
We don’t ask for evidence of vaccination or a negative COVID test, but would strongly encourage passengers to follow the advice from the Council of the Isles of Scilly to take rapid Lateral Flow Tests before they travel and during their time on the islands. You can order these tests free online for delivery to your home.
Travelling with us during the Coronavirus Pandemic
Here’s what to expect during your flight to the Isles of Scilly with us during the Coronavirus pandemic. We’re continually checking our safety measures against the latest government and industry guidance, so do check back shortly before your flight to see if anything has changed.
• We don’t ask for evidence of vaccination or a negative COVID test, but would strongly encourage passengers to follow the advice from the Council of the Isles of Scilly to take rapid Lateral Flow Tests before they travel and during their time on the islands. You can order these tests free online for delivery to your home.
• You must not travel if you or someone you live with has experienced Coronavirus symptoms in the last 14 days, been told to isolate by NHS Test and Trace or should be isolating after entering the UK.
• Face coverings are mandatory throughout your journey unless you are exempt. This must remain in place from entering your departure terminal until you exit the building at your destination. Please remember to bring your face covering; you will be unable to travel without it. This will continue to apply after 19th July, until further notice.
• Please use the hand sanitiser provided on entry to the terminal building and throughout your journey, particularly before boarding the aircraft.
• Maintain social distance from other passengers and team members wherever possible. We’ve made more space in our terminals and introduced screens to keep passengers and our team safe.
• Only passengers travelling will be permitted inside the terminal.
• On boarding the aircraft, we may ask you to sit in a specific seat to enhance distance between family groups.
• Please nominate one member of your party to reclaim baggage to enable social distancing. Please leave the baggage reclaim area as soon as possible.
• Please be aware that the measures in place may mean your journey takes a little longer than usual, so make sure you leave plenty of time for any connections.
• We maintain records of all passengers and may provide these to NHS Test and Trace on request.
Our Coronavirus Booking Pledge
In these uncertain times, we want to provide reassurance that your flight to the Isles of Scilly with Penzance Helicopters is flexible.
If government Coronavirus restrictions prevent you from travelling as booked, you’ll be able to transfer to a future date within the next year for free. If you’d prefer, you’ll also be able to choose a full refund. Our Coronavirus Booking Pledge applies right up to the day of travel.
Our standard conditions of carriage still apply for other changes, so we recommend you have comprehensive travel insurance in place.
We hope your plans won’t have to change, but if they do, our Coronavirus Booking Pledge means we’ve got you covered, so you can start planning your Isles of Scilly holiday today.