COVID-19 (coronavirus) update
Due to the ongoing COVID-19 (coronavirus) restrictions, our sales team will be working from home for their own safety and wellbeing. Therefore, the office and phone will no longer be manned 24/7. Should you need to speak to one of the team, we advise that you please contact us at firstname.lastname@example.org with any questions regarding your booking.
We will be directly contacting all customers who are due to fly with us up to the end of April. We are closely monitoring Government and World Health Organisation (WHO) advice and should these restrictions prolong, we will directly contact all affected customers. In the meantime, we urge customers to keep checking this page for the most recent updates.
We will be in touch when we believe it is safe to be operational again. Thank you for all of your support during these challenging times and we look forward to taking to the skies again when possible.
In accordance with the latest Government and World Health Organisation (WHO) advice concerning COVID-19, we have made the difficult, but important decision to cease all flights scheduled over the next few weeks. The health and wellbeing of our passengers, staff, and suppliers is of the utmost importance to us.
We are in close contact with passengers on the Isles of Scilly that were due to fly back to the mainland in the coming week to ensure their safe passage home today.
We are in the process of contacting all passengers who have bookings in place between now and 14th April 2020 and will be providing all passengers with a full credit which can be used to rebook flights within the next 12-months. We will be continuing to review flights taking place after 14th April in the coming weeks, in line with the latest Government guidance.
We are working closely with partners, including the Isles of Scilly Steamship Company to coordinate and consolidate services in these challenging times.
We want to thank everyone for their overwhelming support, including our passengers that we have had the pleasure of flying during our first week of operation. We look forward to welcoming everyone aboard Penzance Helicopters and continuing to provide a weather-resilient transport service when it is appropriate to do so.
We are pleased to advise that our scheduled service has launched today, as planned, and our first flight departed from the Penzance Heliport this morning. We would like to reassure you that we are still operating our flights and will continue to do so whilst we have such demand.
With the current circumstances surrounding the coronavirus situation, we do understand that some customers may wish to reschedule their flights, and therefore we are pleased to be able to offer a full credit to be used at a later date. In these difficult circumstances, we appreciate that you may not be in a position to travel now, but we would ask that you give us as much notice as possible of the need to postpone your flight with at least 72-hours’ notice.
Should you wish to reschedule your flights, please call the heliport on 01736 780828.
An update on how we are operating during these times can be seen here.